Consumer Duty

Consumer Duty has not helped less wealthy clients, industry agrees

Consumer Duty

Consumer Duty has not helped less wealthy clients, industry agrees

The industry says it has not helped moderately wealthy access advice

clock 10 November 2023 • 1 min read
Consumer Duty fair value prompts advisers to change fee structures

Consumer Duty

Consumer Duty fair value prompts advisers to change fee structures

More than a third (37%) of advice firms have changed fee structures

clock 09 November 2023 • 2 min read
Harnessing AI tools to support Consumer Duty and advice

Consumer Duty

Harnessing AI tools to support Consumer Duty and advice

AI can help deliver deeper client understanding

clock 08 November 2023 • 6 min read
Consumer Duty: How can we better assess client vulnerability?

Consumer Duty

Consumer Duty: How can we better assess client vulnerability?

Advisers need a more consistent means to assess vulnerability

clock 17 October 2023 • 3 min read
Where is the line drawn for advisers servicing the vulnerable?

Consumer Duty

Where is the line drawn for advisers servicing the vulnerable?

We need a better framework in place around vulnerability

clock 17 October 2023 • 4 min read
Financial advisers' crucial Consumer Duty second pillar role

Consumer Duty

Financial advisers' crucial Consumer Duty second pillar role

Price and value: Helping clients navigate the financial maze

clock 10 October 2023 • 4 min read
Active duty: Remember it's consumer not customer support

Consumer Duty

Active duty: Remember it's consumer not customer support

Taking an in depth look at the consumer support pillar in context

clock 09 October 2023 • 4 min read
PA360 North: Advisers need to adopt Consumer Duty logically  

Consumer Duty

PA360 North: Advisers need to adopt Consumer Duty logically  

‘A new direction of travel post-Consumer Duty means being practical’

clock 04 October 2023 • 2 min read
Advisers have an 'awful lot left to do' on Consumer Duty 'journey'

Consumer Duty

Advisers have an 'awful lot left to do' on Consumer Duty 'journey'

Advisers are ‘not there yet’ with the FCA’s regulation

clock 21 September 2023 • 1 min read
Consumer Duty outcomes: Evidencing client understanding

Consumer Duty

Consumer Duty outcomes: Evidencing client understanding

Third part in Consumer Duty series highlighting key adviser issues

clock 12 September 2023 • 4 min read