PFS launches Consumer Duty tool to identify adviser training needs

The tool, which is aligned with the Financial Conduct Authority's (FCA) Consumer Duty, is the latest addition to the organisation's Consumer Duty Resource Hub. PFS interim chief executive Don MacIntyre said: "We have developed the tool with practitioners and against real world scenarios to ensure that all who use it can take tangible steps towards raising industry standards, building public trust, and facilitating the cultural shifts outlined in the FCA's Consumer Duty guidelines." Firms can utilise situational judgement tests (SJTs) with the tool by evaluating employees' capacity to ...