Putting the Consumer Duty implementation plan into action

'There's always room for improvement'

clock • 4 min read

Lee Halpin revisits Consumer Duty five months on from implementation and asks if the industry is doing enough...

The Consumer Duty has been in force for almost five months now. Doesn't time fly when you're having fun? (And actioning and normalising a year's worth of Consumer Duty preparation). There was a lot of attention on the new rules in the run-up to the implementation date (31 July). Vast amounts of news stories and column inches were dedicated to it. But really that was just the start for us financial services businesses. With the Financial Conduct Authority (FCA) having put so much work into the Duty, it's naturally very keen to see firms are not viewing it as a tick box exercise. To ...

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