Consumer Duty

Proactive approach in identification and support

Many fair value assessments found to not be relying on solid data

Firms can identify areas of improvement with the new tool

Consumer Duty may lead to tensions between advisers and providers

To help firms meet Consumer Duty standards

Including Abrdn, Aviva, Curtis Banks, Fidelity, Quilter, and Scottish Widows

'Above all, the overarching message remains clear - don't leave it too late'

Six months on from implementation advisers reveal concerns

'There's always room for improvement'

'Firms have made positive progress to improve consumer value'