Consumer Duty

Consumer Duty was not a 'once and done' scenario

'Advice firms should make sure they’re meeting the review standards'

The report is due on 31 July, one year since the regulation took effect

Consumer Duty states consumer biases must not be exploited

'Advisers may need to have a re-think and explain things'

‘What we really need is wholesale cultural change’

'Maybe this is what a black belt in bureaucracy looks like'

Compliance clinic launched to offer guidance around the regulation

Highest usage ever in February as Consumer Duty becomes new normal

Advisers might need to consider different solutions