Why advisory firms should continually assess their charges

The price and value Consumer Duty outcome was not the first time that charges have been dissected, analysed and chucked around the room a bit. It is one of the most emotive subjects in our profession. I stood up in front of 300 people at an event maybe five years ago, and it was one of those quick 15-minute things. How many questions and opinions? I had kicked a huge hornet's nest and the conversation was brilliant. I literally had to say to the audience, "We've run over by 30 minutes, do you want to keep going on this?" And they did. It is fascinating, the opinions all businesses ...