TCF

It's fair to say that I've spent more time behind my desk recently than I usually do. That's sometimes not a bad thing - especially for the IFAs and journalists fed up with listening to me going on and on about Liverpool beating Barcelona…

Half of the Association of Mortgage Intermediaries' members have yet to reach the ‘implementation' stage of the treating customers fairly principle, according to the association's latest census.

Over half of respondents to an IFAonline industry straw poll believe claiming for compensation is the client's responsibility and advisers should not have to invite them to claim.

The Financial Services Authority has fined Capital One £175,000 for failing to have adequate systems and controls for selling payment protection insurance and for failing to treat its customers fairly.

Sesame has create an online treating customers fairly evaluation tool to help advisers adhere to the Financial Services Authority's principles.

The area of technology known as Management Information (MI) is the final great hurdle to fully implementing TCF, according to a discussion chaired by Ernst & Young.

If you think about it long enough most things in life are easy to understand. Why George Bush is in charge of the United States for instance - probably because no one else wanted to do it.

Only a third of Britons feel they are treated fairly by financial services companies, despite the ‘treating customers fairly' (TCF) implementation deadline being only two months away, according to a survey by Teamspirit.

Regulation and customer-focussed initiatives are at the forefront of financial services firms' agendas in 2007, according to Clearconcepts' financial services discussion club.

Small firms continue to feel frustrated by the constant change and uncertainty created by the Financial Services Authority, says the Financial Services Practitioner Panel.