Sesame creates online TCF tool

Over 800 adviser firms are already using the service, which enables advisers to analyse their sales processes, systems and controls to ensure they comply with the TCF principles. The tool includes over 100 specific TCF indicators, broken into 10 sections which cover all areas of an adviser firm’s business, such as the way they describe their services, the way they are paid, the after sales service and complaints handling. As advisers work through the evaluation, a personal action plan is automatically produced which identified any potential gaps within their business that need to be add...