Russell Andrews

'Data without context, however, is simply a buzzword'

Clients want frictionless digital experiences

'Artificial intelligence has the potential to be an industry game-changer'

Important to strategically consider AI's potential value for the future of advice

Regulation, client demands and markets are key reasons

Proactive adviser communication more important than ever

Clients continue to question the value they get for their money

What does a successful customer engagement strategy look like?

We can't rewind, we've gone too far

Silver bullet?