'Work to be done' on service times and trust
Soft launch around turn of year
Net flows halved in Q2
Spent £15m in 2018
'Would be worried as a re-platformer'
‘Working on it as a matter of urgency’
Sarah Lyons joins Parmenion
'The whole system is actually unmanageable'
Issues with transactions, income and fees
Spent three years in the role
Adviser and client empowerment
'Aftershocks to be felt in Q2 sales'
‘Core services working as they should’
£37bn in assets and 400,000 customers
Platform's three months of pain
Three months on
More than £70m spent on project
£31m spent in 2017
'Necessary steps' taken
Aviva: ‘We are sorry’
Includes issues with payments to advisers