Adviser platform satisfaction on the decline - Defaqto

Quarter changed 'preferred platform'

Tom Ellis
clock • 2 min read

The percentage of financial advisers placing all of their business on investment platforms has continued to increase year-on-year despite a drop in overall satisfaction levels, according to Defaqto's annual review of the sector.

The independent financial information business found the average satisfaction score advisers gave to platforms dropped to 72%. Defaqto's research asked advisers to rate platform providers in 11 categories, ranging from new and existing business administration to reporting and pension freedoms servicing. Although satisfaction levels are apparently on the decline, the percentage of advisers placing all of their business onto platforms has gone up to 18% in 2018 - a significant increase on the 11% who did so in 2016. Hear David Ferguson, Mark Polson and other experts discuss the platform...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Wrap/platforms

CGT support from platforms now 'adviser must have'

CGT support from platforms now 'adviser must have'

Shrinking personal allowances dragging more investors into CGT net

Jenna Brown
clock 27 March 2024 • 2 min read
Aviva named the preferred platform provider by advisers

Aviva named the preferred platform provider by advisers

Quilter remains in second place followed by AJ Bell and Transact

Isabel Baxter
clock 04 March 2024 • 1 min read
Bravura returns to profitability in H1 amid business 'reset'

Bravura returns to profitability in H1 amid business 'reset'

Platform technology provider gross revenues up 7.4% in first half

Jenna Brown
clock 20 February 2024 • 1 min read