Adviser platform satisfaction on the decline - Defaqto

Quarter changed 'preferred platform'

Tom Ellis
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"With a fall in satisfaction from advisers, it is important for providers to take note and ensure they are responding accordingly" - Defaqto's David Cartwright
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"With a fall in satisfaction from advisers, it is important for providers to take note and ensure they are responding accordingly" - Defaqto's David Cartwright

The percentage of financial advisers placing all of their business on investment platforms has continued to increase year-on-year despite a drop in overall satisfaction levels, according to Defaqto's annual review of the sector.

The independent financial information business found the average satisfaction score advisers gave to platforms dropped to 72%. Defaqto's research asked advisers to rate platform providers in 11 categories, ranging from...

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