PA Asks

Majority say it did not deliver a ‘forward-moving’ plan

‘Cases are taking a long time to be reviewed which causes stress’

50% said a four-day work week would not work for them

Responses include client referrals and offering a more comprehensive service

'There’s just too much change happening in too short a period'

Increased regulation and paperwork ‘takes too much time’

‘Most advisers are not sufficiently focused on this area’

The FCA and its Consumer Duty cited as sources of frustration

‘The professional bodies do not fight our corner’

‘I was using MPS before Consumer Duty was introduced’