FOS

The Treasury today proposes reforming the way the Financial Services Compensation Scheme (FSCS) is funded and announces a wide-ranging review of the role of the Financial Ombudsman Service (FOS) in a white paper suggesting a raft of dramatic changes to...

Complaints against mortgage intermediaries have doubled in the past twelve months, the Financial Ombudsman Service (FOS) says.

I welcome the publication of the new Income Protection (IP) Task Force White Paper.

A growing number of customers complaining to financial services companies are treated in a 'dismal' fashion, according to the Financial Ombudsman Service (FOS).

The Financial Ombudsman Service (FOS) will make public business-specific complaints data from the Autumn, it has confirmed.

The Financial Ombudsman Service (FOS) should allow financial advisers at least 10 free cases a year to reflect the low number of upheld complaints made against them, the Association of IFAs (AIFA) says.

The Financial Ombudsman Service (FOS) says it will cut its case fees for financial advisers by 12.5% to reflect the low number of complaints made against them.

The FOS reflects on outcomes of ABI guidance

Is past claims performance a guide to the future or will the FOS work on transparency be valuable to the industry? Gill Salton asks.

The Financial Ombudsman Service (FOS) today suggests it should make public those firms that receive 30 complaints or more in a six-month period.