Aviva had more consumer complaints referred to the financial ombudsman (FOS) than any other insurer in the last six months of last year, figures show.
Aviva had 1,396 customer complaints sent to FOS between 1 July and 31 December 2009, over two-thirds (65%) more than Axa, which, with 847 grievances, came second in the complaints rankings, followed by Zurich with 599. Between about a third (29%) and a half (46%) of all cases against the various arms of Aviva's business, including Aviva Life and Pensions UK and Aviva Life Services, were ruled by the ombudsman in favour of the consumer. For Axa, between 28% and 44% of complaints fell in favour of the consumer, and at Zurich this dropped to between 20% and 31% for the period. Howeve...
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