FOS complaints continue to soar

FOS now expects to deal with 160,000 cases for 2009/10, exceeding its previous estimate of 150,000. Further ‘substantial' rises are forecast for the 2010/11 financial year, with the number of new complaints expected to hit 190,000. However, the FOS says even this estimate could prove to be too conservative. Interim chief executive at FOS David Thomas says: "We have also planned for a more pessimistic assumption of 228,000 new cases. "These figures reflect discussions with the financial businesses likely to have the largest number of cases referred to us, our own analysis of comp...