FOS

Adviser networks had half of the complaints against them referred to Financial Ombudsman Service (FOS) upheld in the first six months of the year.

The financial ombudsman (FOS) dealt with almost 400 complaints relating to collapsed stockbroker Wills & Co in the first half of the year, finding 99% in favour of the consumer.

Last month's issue included a fascinating article on the concept of outsourcing disability benefits to the mutual insurance sector and an income replacement top-up which would be paid in addition to State Benefit (page 6 COVER Aug 2010).

The Financial Ombudsman Service (FOS) has revealed that consumers and businesses are digging their heels in over disputes forcing it to make a greater number of decisions.

The Keydata saga was further complicated this week as a row broke out between Norwich & Peterborough and the FOS over the sales of Keydata plans through the building society.

The IFA industry has been abuzz this week following a BBC Money Watch programme highlighting the plight of thousands of customers mis-sold a ‘Balanced' fund by Barclays ‘salespeople'.

Half of private medical and dental insurance complaints received by the Financial Ombudsman Service (FOS) have been upheld in the first quarter of the year.

The Lighthouse Group has appointed Roger Sanders OBE as managing director of its employee benefits division.

The maximum award the financial Ombudsman (FOS) could order firms to pay in client redress may double to £200,000, a City law firm suggests.

Banks are forcing victims of payment protection insurance (PPI) mis-selling to take their claim to the Financial Ombudsman Service (FOS), when they could resolve the disputes immediately.