FOS

Tweaking the rules: FOS complaints sourcebook changes

IFA Nick Bamford accepts Rory Percival's challenge over FOS verdicts

Financial Conduct Authority (FCA) technical specialist Rory Percival has re-issued a call to financial advisers to offer up evidence of discrepancies between how the regulator and ombudsman view liability - and said he had even taken to looking at adjudications...

Professional adviser body the Personal Finance Society (PFS) has called for the introduction of a product levy to help reduce the regulatory cost for advisers.

The Financial Ombudsman Service (FOS) has criticised a high street bank for improperly classifying a risk-averse couple as ‘experienced' investors, and ordered it to re-calculate its initial offer of compensation.

Annuities have become the new focus for complaints according to figures from the Financial Ombudsman Service (FOS), a year after the product was publicly abandoned by the Chancellor.

A man pretending to be from the Financial Conduct Authority (FCA) is cold calling people in an attempt to defraud them, the regulator has warned.

A retiree's complaint against Friends Life over its failure to pay his annuities on time for a decade has been rejected by the Financial Ombudsman Service (FOS), despite FOS and Friends admitting the delays are poor customer service.

A law firm has launched a complaint investigation service for advisers to help them head off grievances before they reach the Financial Ombudsman Service (FOS).

Advisers and investors face further uncertainty over their fate as the Financial Services Compensation Scheme (FSCS) has once again delayed a ruling on advisers' liability for investment losses in overseas property scheme Arck.