Consumer Duty

‘They have the opportunity to engage with clients on a flexible basis’

Advisers are more confident to make switches to improve client experience

‘It is at the heart of advice, yet I don’t see firms talk about it clear enough’

‘You can expect the regulator to take robust action where needed’

Regulator’s Lucy Castledine reflects on Consumer Duty six months in

‘This industry is the closest to understanding vulnerability’

Proactive approach in identification and support

There is ‘some work to be done' with how firms implement the rules

Many fair value assessments found to not be relying on solid data

Firms can identify areas of improvement with the new tool