Bupa has become the second insurer to give further clarity about its complaints levels, suggesting providers may want further details to be published by the Ombudsman to put figures into a wider context.
The private medical insurance (PMI) market's two biggest players have seen a rise in the number of complaints escalated to the Financial Ombudsman Service (FOS).
Old traditions such as Sunday dinner and playing board games are still at the heart of family life, according to research from Aviva.
Aviva has launched an adviser-facing awareness campaign to help IFAs emotionally engage with clients and their families while approaching the subject of protection.
Aviva has reduced bonus rates on some of its with-profits funds, citing adverse economic conditions.
Aviva has sold off its interests in the Czech Republic, Hungary and Romania to MetLife in a €57m deal allowing Aviva to concentrate its focus on those markets where it has "strength and scale".