ABI

Generic financial advice should to be delivered to consumers free or at "an affordable price" to help consumer understand their financial positions but voluntary standards will need to be put in place, suggests an FSA-commissioned body of consumer and...

With working Brits already not saving enough, the Association of British Insurers (ABI) says the current pension system further fails individuals who change jobs or their pension provider during their career, picking up a number of small individual pension...

The Association of British Insurers (ABI) has sent out an updated resource pack to insurers this week, to help them to ensure their marketing and publicity material for life and pensions products is ‘clear, fair and not misleading.'

European legislators have proposed changes to client suitability requirements which imply an investor's suitability to, and knowledge of, financial services products can be deduced by their educational background or profession.

The Association of British Insurers (ABI) has appointed current Friends Provident group chief executive Keith Satchell as its new chairman.

The Association of British Insurers has issued a consultation paper which it hopes could reduce client non-disclosure by redesigning the application form for protection products.

IFAs have presented a fresh array of cases, some of which are displayed below, concerning the poor service received from product providers.

IFAonline has been inundated with responses to the ABI report on customer service, a selection of which were posted today while a new batch will be posted tomorrow.

Unsurprisingly, there have been a flurry of comments from intermediaries following the ABI's report last week into IFA "contact centres", which suggests IFAs would get better service if they were politer.

IFAs would get better customer service from product provider call centres if they were more polite and had more realistic expectations, according to an ABI Raising Standards survey.