ABI

The Association of British Insurers (ABI) has sent out an updated resource pack to insurers this week, to help them to ensure their marketing and publicity material for life and pensions products is ‘clear, fair and not misleading.'

European legislators have proposed changes to client suitability requirements which imply an investor's suitability to, and knowledge of, financial services products can be deduced by their educational background or profession.

The Association of British Insurers (ABI) has appointed current Friends Provident group chief executive Keith Satchell as its new chairman.

The Association of British Insurers has issued a consultation paper which it hopes could reduce client non-disclosure by redesigning the application form for protection products.

IFAs have presented a fresh array of cases, some of which are displayed below, concerning the poor service received from product providers.

IFAonline has been inundated with responses to the ABI report on customer service, a selection of which were posted today while a new batch will be posted tomorrow.

Unsurprisingly, there have been a flurry of comments from intermediaries following the ABI's report last week into IFA "contact centres", which suggests IFAs would get better service if they were politer.

IFAs would get better customer service from product provider call centres if they were more polite and had more realistic expectations, according to an ABI Raising Standards survey.

The ABI is claiming its campaign calling for the removal of RU64 has been a key factor in the FSA's decision to consider withdrawal of the rule.

A new benchmarking service covering customer service levels will publish results annually and give life and savings providers a better indication of an industry-wide norm, the Association of British Insurers says.