Politer IFAs would get better service - ABI

The report entitled Improving services to intermediaries by the contact centres has been produced by the ABI’s Industry Standards Group - which also includes input from the Association of IFAs – to help manufacturers or product providers, as well as to some extent intermediaries, understand what changes may be needed to ensure consumers have the best possible service. A significant part of this service delivery is now reliant on IFAs and financial intermediaries receiving good quality services from contact centres, so much of the research concerns what companies need to do to maintain cu...