Update on the customer service comments...

Professional Adviser
clock

IFAonline has been inundated with responses to the ABI report on customer service, a selection of which were posted today while a new batch will be posted tomorrow.

We're thrilled to have received so much feedback from our readers, however we're struggling to cope with the number of comments arriving so we respectively request you post any new comments on the IFAonline discussion boards, as a new discussion thread. Focusing attention on posting all of your messages for the benefit of other readers may detract from the quality of IFAonline's own customer service, and we wish to maintain the goodwill and polite responses we have already received about the coverage of this and other news stories. Posted content on the discussion boards will be monito...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on uncategorised

Women in Financial Advice Awards 2026: Nominations close today!

Women in Financial Advice Awards 2026: Nominations close today!

Awards to be held at Hilton Bankside in London

Professional Adviser
clock 08 May 2026 • 1 min read
'Quality is the golden thread' – why Benchmark won Best Advice Network

'Quality is the golden thread' – why Benchmark won Best Advice Network

PA Awards 2026 winner shares secrets to success

Professional Adviser
clock 29 April 2026 • 3 min read
Editor's message: When new beginnings come together

Editor's message: When new beginnings come together

Professional Adviser will be back on Tuesday

Jen Frost
clock 02 April 2026 • 1 min read