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Advisers and clients believe empathy is the biggest element of service.
Both advisers and clients believe empathy and trust is the most important element of service that can be offered from financial advice, but their views then diverge research by PortfolioMetrix has found.
The research, which surveyed 203 adviser and 144 clients, asked advisers and clients to rank the key elements of service they believe to offer the most value. Of those surveyed, 76% of advisers chose empathy...
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