Bupa: Only 2% of complaints reach FOS

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Bupa has become the second insurer to give further clarity about its complaints levels, suggesting providers may want further details to be published by the Ombudsman to put figures into a wider context.

Just 2% of all complaints received by Bupa were referred to the Financial Ombudsman Service (FOS) during the second half of last year, it revealed. The provider released the figure in response t...

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