Publication expected this year
'Targeted support’s success depends upon firm involvement'
Consumer Duty ‘will do a lot of the work for us’
'Prioritising vulnerable customers should no longer be seen as an overhead'
Risk of s166 review has 'never been more significant'
‘The data points to a system in transition rather than recovery’
'The pressure to act is growing not just from industry, but from politicians too'
Trial slated for March