Interview

Professor Michael Rawlins , chairman of the National Institute of Health and Clinical Excellence, tells Lucy Quinton about his role and why the institute is more relevant now than ever before

Peter Hinchliffe , lead Ombudsman for general insurance at the FOS, tells Johanna Gornitzki the industry needs to pull its socks up to gain back customer confidence

Starting his professional career as an accountant, Phil Taylor then set up PMI advisory firm, Preferred Medical, and has not looked back since. Lucy Quinton learns more

With a wealth of actuarial experience behind him, Jason Hurley tells Johanna Gornitzki of industry challenges amid a price war and what the US can learn from the UK market

Battling production innovation

After co-founding CBK in 2002, Peter Chadborn set about placing quality advice at the top of the company's agenda. Lucy Quinton learns more about his quest for perfection

Service Strategies

The Personal Finance Society's newly appointed chief executive, Tim Eadon , talks to Johanna Gornitzki about the challenges facing IFAs and how it aims to help them

Senior partner at CWC Research and co-founder of the Income Protection (IP) Task Force Clive Waller tells Johanna Gornitzki why IP is still the golden product of the protection market

Ill, or just think you're ill? Professor of Neuropsychology Peter Halligan tells Georgina Kenyon that better understanding of long-term absence could save UK businesses millions of pounds