TCF

Firmer clarity on TCF would be a stronger deterrent than qualifications against cases of mis-selling and poor practice in the mortgage arena, say advisers.

IFAs say the Government should treat customers fairly (TCF) when setting up personal accounts through auto-enrolment.

The Financial Services Authority (FSA) has added five dates to its previously run treating customers fairly (TCF) workshops for small firms.

Research from the Building Societies Association (BSA) claims building societies offer a better level of customer service than other financial service providers and are better at treating customers fairly.

Mortgage brokers should take a "rigorous and industry respected" qualification in treating customers fairly after it emerged two firms had been fined and another handed a public censure by the FSA for management failings.

The FSA says it has found senior management often presents a "risk" to a firm's bid to meet its treating customers fairly (TCF) principles.

One in four IFAs sees the transition to a fee-based model, treating customers fairly (TCF), and working with legislation as the biggest issues for them in the near future, a survey suggests.

The FSA has published new tools to help advisers assess customer needs, communicate with customers (suitability letters) and manage information.

Sesame, the IFA support services provider, is to run a series of protection technical seminars throughout July to help advisers understand emerging industry issues.

The executive chairman of IFA firm Lighthouse Group says the FSA's Retail Distribution Review is being "hijacked by a debate about commission."