Lawyers are warning that advisers will suffer from the Financial Ombudsman Service (FOS) practice of increasingly splitting complaints to achieve maximum rewards for consumers.
The Financial Ombudsman Service (FOS) has rejected only one claim at decision stage against advice to invest in Arch Cru, since it has started publishing complaints decisions in April.
Advice from retail investment advisers on shares, derivatives and other investment products that are not classed as retail should be included in the regular complaints reports the Financial Conduct Authority (FCA) receives from firms, the FCA has said....
The Complaints Commissioner has rejected a complaint against the Financial Services Authority (FSA) by an investor over the regulator's handling of the alleged ‘phoenixing' of an advisory business.
A former adviser who won £25,000 in compensation after being unfairly dismissed for 'drunkenly offending' a client is still awaiting her payout months after the case was resolved in her favour.
Network Sesame has topped the Financial Ombudsman Service (FOS) complaints table for IFA businesses, with 138 complaints in the first half of this year, compared to 140 in H2 2011.
An IFA who allegedly reduced a client to tears after a drunken meeting has claimed she was unfairly forced out of the business by her employer.