Tweaking the rules: FOS complaints sourcebook changes
Adviser network Personal Touch has almost halved the amount of money it has set aside for settling complaints after paying out more than £256,000 in the last year.
Complaints to the Financial Ombudsman Service (FOS) about annuities and income drawdown products have seen an uptick the since the March Budget, new figures have shown.
Does latest FCA data offer further evidence of declining adviser claims?
Receiving a letter from the ombudsman saying a customer has made a complaint does not mean a case has been opened, the Financial Ombudsman Service (FOS) has advised.
Prudential has topped the Financial Ombudsman Service's (FOS) list of most complained about pension firms after consumer gripes against the firm were up 2% on the previous half year.
Network Sesame has again come out top as the most complained about advice firm, although numbers of cases against it were down, according to the Financial Ombudsman Service's (FOS) half yearly figures published today.
Advisers tell PA what they would do if they held a regulatory wand for one day
The Financial Ombudsman Service (FOS) has fended off an increasing number of pension complaints in the first quarter of this year as the number of complaints increased but uphold rates dropped.
What does the landmark court case tell us about the Ombudsman?