Prudential tops pension complaints; L&G mortgage gripes up 900%

Carmen Reichman

Prudential has topped the Financial Ombudsman Service's (FOS) list of most complained about pension firms after consumer gripes against the firm were up 2% on the previous half year.

Prudential Assurance received 330 new complaints between January and June, up 7% on last year's first half, and of which 17% were upheld. The firm was closely followed by Phoenix Life, which was complained about 327 times - also up 2% on the last six months - but whose uphold rate was slightly higher, at 23%. Aviva came at number three, followed by Royal London and Sun Life - although all three received fewer complaints than in the same period last year. Sun Life had the highest uphold rate at 27%. The investment complaints space was dominated by the five major banks - Lloyds TS...

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