Tweaking the rules: FOS complaints sourcebook changes

Amid the furore surrounding the introduction of pension freedom, the Financial Ombudsman Service has made amendments to its rules. Tweaks have been made to its Dispute Resolution: Complaints Sourcebook (DISP), relating to 'compulsory jurisdiction' and 'voluntary jurisdiction' (advising on conversion or transfer of pension benefits). These changes were made without consultation and are effective immediately.   What's changed? Compulsory jurisdiction (CJ) - an amendment has been made to DISP 2.3, enabling the Ombudsman to consider complaints under CJ that relate to an act or omi...