ABI

The financial ombudsman (FOS) has hit back at criticism of its complaints statistics, saying the data was not designed for consumer use but to encourage firms to handle client grievances more efficiently.

In an effort to increase consumer confidence and engagement in the industry the concept of a protection product quality mark has been suggested. Would you broadly support this idea, and what issues would it raise?

Nigel Orange highlights the urgency of getting in touch with clients to warn them of the impending change in minimum retirement age

Faced with prohibitively expensive products, advisers are shunning long-term care.

The ABI says it is vital advisers check arrangements for clients who may be affected by the imminent change in the national minimum pensions age.

Ed Dymott, head of UK fund partners at Fidelity FundsNetwork, uncovers an industry that punches well above its weight.

Helping retirees to get the best income possible from their small pension pots is proving to be a real challenge for the industry. Helen Morrissey takes a look at the options available

Financial service providers will be exempt from a new law which bans age discrimination in access to services.

John Moret, director of marketing at Suffolk Life, says sophisticated and widely available tools can help IFAs give good quality and specialist advice on income drawdown.

The RDR, in its current guise, will likely lead to both a drop in adviser numbers and product purchases, according to recently-formed lobby group Adviser Alliance. So it has put together its own, alternative, RDR...