ABI

How can the insurance industry improve its reputation, and its service to customers?

The insurance industry still has an image problem with the general public which the new regulatory structure is unlikely to help, according to research by the ABI.

The FSA has already decided final rules governing platforms ahead of publication of its policy paper in July and will "not budge" on the proposal to ban cash rebates.

The protection industry should engage with the Money Advice Service (MAS) not fear it to successfully grow the market, industry leaders have said.

Making shopping around for an annuity the default option for all investors will be "counterproductive", Legal and General (L&G) warned.

The government is "enthusiastic" and "engaged" with the protection industry to support its attempts to cut welfare spending, according to Richard Verdin.

Scottish Provident and Bright Grey have amended their critical illness products to include five new definitions and two reclassifications of conditions.

Insurers must pay life insurance claims in four weeks following the ABI's decision to slash its guidance time for the process.

The ABI has censured Standard Life over rewards for its directors, ahead of the insurer's annual meeting tomorrow.

I treat life and critical illness as fairly commoditised products for perfectly healthy people aged under 35. Can I do more to help them in this area?