Abby Thomas

Includes £100,000 loss of office compensation

A look at the Ombudsman’s roadmap to modernisation

Treasury Committee written to chairs of FCA and FOS about Abby Thomas’ exit

James Dipple-Johnstone and Jenny Simmonds will cover

Predicts around 240,000 cases in 2025/26

The FOS received 133,019 complaints between January 1 and June 30, 2024

Ombudsman records 8,734 complaints about fraud and scams

'It is always concerning to see complaint levels continue to rise'

Ombudsman has committed to resolve 17% more cases in the year ahead

Latest plan and budget published by financial complaints body