Embark 'working to resolve delays' after advisers flag transfer backlogs

The provider, which is part of Lloyds Banking Group, told Professional Adviser it is "working hard to resolve the delays" and has expanded its team to improve service levels. "We're sorry that some advisers and customers have recently not received the reliable, high-quality service they expect from us," an Embark spokesperson said. "We're working hard to resolve the delays and have added more resources to speed things up, including prioritising support for customers who need extra help." Embark confirmed that the issue is isolated to Embark Pensions' SIPP business and does not affect ...