Advisers signal growing dissatisfaction with tech systems

One in four advice firms considering switching practice management systems

Sahar Nazir
clock • 2 min read

Financial advice firms are considering changing their core technology systems, citing frustrations with data management, client portals, and integration capabilities, according to AdviserSoftware.com, part of the Financial Technology Research Centre (FTRC).

The Adviser Technology Index (ATI), which surveyed over 200 advice firms, shows how advisers rate the tools they use day-to-day and where they feel vendors are falling short. Covering 19 categories of advicetech, including practice management, cashflow planning, compliance, and hybrid advice models, the index found both usage trends and adviser sentiment across seven software providers. The data showed that 26% of advice firms are considering reviewing or replacing their practice management system (PMS) within the next 12 to 24 months. Salesforce and Benchmark users were the least likely...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

Budget leaks branded 'disappointing' as tax-free cash cut rumour resurfaces

Budget leaks branded 'disappointing' as tax-free cash cut rumour resurfaces

Calls to ‘ignore’ Budget speculation

Isabel Baxter
clock 22 August 2025 • 4 min read
Inside Quilter Academy: Translating academic learning into practical application

Inside Quilter Academy: Translating academic learning into practical application

13 weeks of focused post-qualification training and development

Chris Jones
clock 22 August 2025 • 4 min read
Provider letters of authority response times improve

Provider letters of authority response times improve

Only one provider’s performance remained flat, Pension Lab finds

Isabel Baxter
clock 21 August 2025 • 2 min read