Novia has shifted away from its image as a “digital laggard” after reporting the biggest progress of all platforms in 2023.
NextWealth's consulting director Emma Napier said Novia has "risen to the challenge" after a recent report found that it was one of the platforms that scored lower than others last year. This is according to a study conducted by NextWealth which looked at 20 platform providers and 327 financial advisers as of 30 June 2023. Novia chief customer officer Lucy Bristow said: "While digital processes have been on the priority list for a while, the report highlighted that we had room to improve support to our advisers and clients when using the platform. "Following the report, we put toge...
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