Close to half of clients confirm they prefer virtual consultations

The EY 2023 Global Wealth Research Report aimed to understand clients' preferred channels of communication with their financial advisers. The survey was conducted among 2,600 clients globally between October 2022 and November 2022. The findings come as no surprise, given the shift towards remote work and the increased adoption of technology in the financial industry. The pandemic has transformed client appetite for virtual meetings. In a 2021 survey by EY, just 12% of clients identified virtual consultations as their preferred channel for advice. The figure now stands at 46%, wh...