Close to half of clients confirm they prefer virtual consultations

Virtual meetings are likely to remain an important channel for advisers

Sahar Nazir
clock • 2 min read

In a survey conducted by EY, it was found that almost half (46%) of clients preferred virtual consultations for receiving financial advice.

The EY 2023 Global Wealth Research Report aimed to understand clients' preferred channels of communication with their financial advisers. The survey was conducted among 2,600 clients globally between October 2022 and November 2022. The findings come as no surprise, given the shift towards remote work and the increased adoption of technology in the financial industry. The pandemic has transformed client appetite for virtual meetings. In a 2021 survey by EY, just 12% of clients identified virtual consultations as their preferred channel for advice. The figure now stands at 46%, wh...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Technology

AI: Why financial advice is on the brink of a rapid revolution

AI: Why financial advice is on the brink of a rapid revolution

Three practical steps advisers and planners can take now

Rohit Vaish
clock 08 July 2025 • 5 min read
Tech helping IFAs rise to capacity crunch challenge

Tech helping IFAs rise to capacity crunch challenge

Industry is growing, thriving and embracing change

Rowan Whittington
clock 03 July 2025 • 4 min read
Efficient doesn't mean fair: AI, advice, and the price & value test

Efficient doesn't mean fair: AI, advice, and the price & value test

'Under Consumer Duty, fair is the standard'

Scott Daniels
clock 03 July 2025 • 6 min read