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Adviser to compensate client after failing to refund fees
The Financial Ombudsman Service (FOS) has told Oracle Consultants to pay back a client with additional compensation after it failed to refund fees following a widow's complaint.
Mrs B and her husband, kept anonymous by the ombudsman, held investments that were managed by an IFA. However, in 2018, these investments were transferred to Oracle without Mr and Mrs B's authorisation....
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