Financial services consultancy and software provider Altus has published a whitepaper to help support financial services professionals assist vulnerable customers.
The paper, A Vulnerability Travelcard for Financial Services, was published today (24 February) following the Financial Conduct Authority's (FCA) guidance which came out earlier this week. The regulator outlined how firms should better understand vulnerable customers and how businesses must act to improve outcomes for those clients. It found that 27.7 million adults in the UK now have characteristics of vulnerability. This includes poor health, experiencing negative life events, low financial resilience or low capability. Altus said the FCA's guidance elevates the pressure on firms to...
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