The Financial Conduct Authority (FCA) has outlined how firms should better understand vulnerable customers and how businesses must act to improve outcomes for those clients.
The guidance, published on Tuesday (23 February), aimed to drive improvements in the way firms treat vulnerable customers. It found that 27.7 million adults in the UK now have characteristics of vulnerability....
Steps down from board on 1 October
Will shape future regulatory work
170 regulated firms
252 firms pulled out
'It may take a while to square this circle'
Completion in 3 minutes
Retail investors set to be restricted initially
The fact that emotions can so significantly impact investment decisions means the issue is becoming ever more important for advisers