Adviser scolds Embark over three-month fund delay

The adviser, who preferred not to be named, told Professional Adviser that they requested a fund to be added to the platform in July, on behalf of a client who would be ready to invest money into it in October. Between July and October, the adviser said they were chasing Embark "at least fortnightly" for updates, only to be told by the platform that it had not had any update from the fund additions team. They were not given any reason as to why there was a delay. In October, the adviser made an official complaint to Embark arguing they would be expecting it to make up the financial lo...