Adviser scolds Embark over three-month fund delay

‘Computer said no'

Between July and October, the adviser said they were chasing Embark “at least fortnightly” for updates, only to be told by the platform that it had not had any update from the fund additions team.
Between July and October, the adviser said they were chasing Embark “at least fortnightly” for updates, only to be told by the platform that it had not had any update from the fund additions team.
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An adviser has become increasingly frustrated with Embark after it took more than three months to add a fund to its platform without giving any reason for the hold-up and subsequently blamed technology provider FNZ for the delay.

The adviser, who preferred not to be named, told Professional Adviser that they requested a fund to be added to the platform in July, on behalf of a client who would be ready to invest money into it in...

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