Adviser vents frustration as Now: Pensions declines detailed Letter of Authority

Despite relevant information supplied

Sophie King
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Now Pensions rejected the Letter of Authority despite the adviser providing all of the relevant information.
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Now Pensions rejected the Letter of Authority despite the adviser providing all of the relevant information.

Workplace pension provider Now: Pensions rejected a Letter of Authority (LoA) from an adviser on behalf of their client despite receiving all relevant information.

The adviser, who preferred not to be named, wrote to Now: Pensions with a LoA asking for information on their client's pension. They did not intend to do anything with the pension but wanted to understand...

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