Adviser vents frustration as Now: Pensions declines detailed Letter of Authority

Despite relevant information supplied

Now Pensions rejected the Letter of Authority despite the adviser providing all of the relevant information.
Now Pensions rejected the Letter of Authority despite the adviser providing all of the relevant information.
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Workplace pension provider Now: Pensions rejected a Letter of Authority (LoA) from an adviser on behalf of their client despite receiving all relevant information.

The adviser, who preferred not to be named, wrote to Now: Pensions with a LoA asking for information on their client's pension. They did not intend to do anything with the pension but wanted to understand...

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