Advice firms using the MorganAsh Resilience System (MARS) report that 42% of clients are vulnerable, according to data shared by the provider.
Advice firms also reported that 22% of their clients were 'very' vulnerable, according to three years' of data crunched by MorganAsh. In contrast, mortgage firms reported that 36% of their customers were vulnerable and 13% very vulnerable. The contrast is linked to differences in customer age profiles across the two sectors, according to MorganAsh. As for the insurance industry, 48% of customers were recorded to be in vulnerable circumstances. MorganAsh noted the customer base for this sector more closely reflects the general population. Andrew Gething, managing director, Morgan...
To continue reading this article...
Join Professional Adviser for free
- Unlimited access to real-time news, industry insights and market intelligence
- Stay ahead of the curve with spotlights on emerging trends and technologies
- Receive breaking news stories straight to your inbox in the daily newsletters
- Make smart business decisions with the latest developments in regulation, investing retirement and protection
- Members-only access to the editor’s weekly Friday commentary
- Be the first to hear about our events and awards programmes






