Advisers receiving fewer new client calls since lockdown - PFS

PFS research

Sophie King
clock • 1 min read

Nearly four in 10 advisers have reported a decrease in the number of new clients trying to engage their services since the beginning of the coronavirus pandemic, research by the PFS has found.

The Personal Finance Society (PFS) study, which surveyed 128 of its members, showed that while three in 10 advisers had seen an increase in new clients wanting help following Covid-19, most had seen fewer new clients approaching them. In addition, three in 10 of advisers polled said the number of new clients coming to them since March was similar to those in 2019. PFS chief executive Keith Richards (pictured) said: "With the current level of uncertainty over markets and the future of the economy, clients need more reassurance than ever that they are on the right track, and that they a...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

News editor's view: Let's give it up for the small advice firms

News editor's view: Let's give it up for the small advice firms

The news editor's Friday Night Takeaway from 22 May

Isabel Baxter
clock 22 May 2026 • 4 min read
Women more likely to seek professional financial advice – research

Women more likely to seek professional financial advice – research

Twenty percent of women likely to seek advice

Sophia Panayi
clock 22 May 2026 • 2 min read
The expectation gap: Why suitable advice can still fail the client

The expectation gap: Why suitable advice can still fail the client

'The industry is moving from suitability, to understanding and now to expectation management'

Elly Dowding and Lee Coates
clock 22 May 2026 • 4 min read