HL to compensate customer after three-week portfolio transfer takes seven months

In February 2018 Mr R, as he was referred to by the Financial Ombudsman Service (FOS), tried to transfer his ISA and non-ISA funds, along with some cash holdings, to Hargreaves Lansdown Asset Management. A succession of delays followed from Mr R's initial transfer application, which meant the transfer was concluded on 3 September 2018. Mr R felt he lost out financially thanks to the delays. During the seven-month process, some funds were encashed and the transfer of ISA and non-ISA cash concluded in May 2018. The remainder of the portfolio was transferred in specie. Mr R's portfoli...