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FCA misses voluntary customer service targets after enquiries hike

FCA misses voluntary customer service targets after enquiries hike
  • Carmen Reichman
  • Carmen Reichman
  • @carmenreichman
  • 21 May 2015
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The Financial Conduct Authority (FCA) helpline has failed to achieve its voluntary targets for servicing enquiries from firms after being hit by increased demand for help with consumer credit and AIFMD.

Performance figures released by the regulator in May showed its customer contact centre failed to hit its voluntary targets for handling enquiries from firms over the phone, by email and by letter...

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