The Financial Conduct Authority (FCA) helpline has failed to achieve its voluntary targets for servicing enquiries from firms after being hit by increased demand for help with consumer credit and AIFMD.
Performance figures released by the regulator in May showed its customer contact centre failed to hit its voluntary targets for handling enquiries from firms over the phone, by email and by letter...
£624,311 of assets frozen
Ahead of December deadline
Advisers should reconsider process
In preparation for December deadline
For smaller and medium firms
'There will be more consolidation'
Fee-based revenue fell 13%