FCA misses voluntary customer service targets after enquiries hike
The Financial Conduct Authority (FCA) helpline has failed to achieve its voluntary targets for servicing enquiries from firms after being hit by increased demand for help with consumer credit and AIFMD.
Performance figures released by the regulator in May showed its customer contact centre failed to hit its voluntary targets for handling enquiries from firms over the phone, by email and by letter...
More on Regulation
FCA acts against alleged unauthorised investment adviser and 24HR Trading Academy
£624,311 of assets frozen
Nucleus and Phil Young launch SM&CR white paper
Ahead of December deadline
FCA quizzing firms with high DB transfer conversion rates
Advisers should reconsider process
Informed Financial Planning appoints leadership team for SM&CR prep
In preparation for December deadline
Clever Adviser launches PROD guide
Free guide
Back to Top
More news
FCA extends adviser fee deadline for majority of firms
For smaller and medium firms
Talking with… FundsNetwork's Jackie Boylan
'There will be more consolidation'
SLA profits slump by 30% in H1
Fee-based revenue fell 13%
