Barclays, Fidelity and HSBC top FCA investment complaints list

clock

Barclays, Fidelity and HSBC have been flagged by the Financial Conduct Authority (FCA) as the most complained about firms for investments in the first half of 2014.

Barclays had 2,844 investment complaints reported against it in the first half, the FCA said, followed by Financial Administration Services Limited (responsible for Fidelity ISAs and FundsNetwork) and HSBC, both on 1,912. They were followed by Bank of Scotland on 1,647 and Hargreaves Lansdown on 1,572. Larger firms will by their nature be ranked higher up the list. Of the five, Hargreaves saw the most notable year-on-year spike in claims, up from 525 to 1,572 year-on-year - though the growth of its business during that time must be taken into consideration. However, the regulator s...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Regulation

Targeted support: FCA shuns 'overly prescriptive' approach to vulnerability

Targeted support: FCA shuns 'overly prescriptive' approach to vulnerability

Considered prescribing how firms should support ‘vulnerable consumers’

Isabel Baxter
clock 30 June 2025 • 2 min read
Targeted support: 38,000 current advice users expected to switch

Targeted support: 38,000 current advice users expected to switch

Firms could generate up to £499 in revenue per customer

Isabel Baxter
clock 30 June 2025 • 4 min read
Targeted support: An 'expedient way' to meet Consumer Duty cross-cutting obligations

Targeted support: An 'expedient way' to meet Consumer Duty cross-cutting obligations

FCA urges firms to treat all recipients of targeted support as retail customers

Isabel Baxter
clock 30 June 2025 • 2 min read