FSA employee 'swore' at adviser during telephone call

The unnamed operator, who believed the call had ended when he used the alleged expletive, has written to IFA Phil Castle offering him his "sincere apologies". Castle (pictured), managing director at Brighton-based Financial Escape, had contacted the then-Financial Services Authority in October 2012, requesting guidance about its RU64 rule. But the operator struggled to answer Castle's question about whether the rule, which requires an adviser to explain to a customer in writing why the personal pension they are recommending is at least as suitable as a stakeholder pension, applied in ...