Platforms failing advisers in most key areas - research

The company surveyed 345 platform users in 37 different categories. Of those regarded as most important to advisers, nine of the top ten fell short of expectations. Advisers complained of deficiencies in processing timeliness, integrity, staff competence, ease of doing business, systems reliability, problem-solving effectiveness, admin communication, response speed and portfolio transfer. Insight analyst Fraser Donaldson said while platforms were entering "a golden period" for asset accumulation, levels of service were falling short of expectations. "With Retail Distribution Review...